Terms & Conditions

 

VEHICLE HIRE AGREED PRICE

The Agreed Price is the price to be paid for the journey as agreed between Big Baller Bus and the customer. The times, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer’s requirement, subject to our ability to do so.

VEHICLE HIRE VEHICLE SUPPLIED

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so we reserve the right to provide a substitute vehicle of similar type and capacity. We can request a preferred vehicle colour for you but cannot guarantee a colour. We reserve the right to subcontract work to other companies that can provide you with a vehicle of similar type & seating capacity if our vehicle is already booked or has any mechanical problems. In such cases, we cannot provide a similar capacity vehicle, we reserve the right to substitute with multiple smaller capacity vehicles with similar features and facilities. If any issues should occur with the vehicle or the service, you receive from another company we recommend you contact them direct. Big Baller Bus cannot be held responsible for the services provided by the company that supplied the vehicle.

VEHICLE HIRE TYPE

We offer a range of hire options, including a pick-up and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.

VEHICLE HIRE PAYMENT

All bookings are confirmed by the payment in advance of a non-refundable deposit. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment on vehicle arrival. Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. Full balance must be paid prior to vehicle departure, we reserve the right to not move the vehicle until full balance has been settled.

ADDITIONAL HIRE CHARGES

  1. a) Overtime
    The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation, as we operate back-to-back bookings. In such circumstances whereby these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. We can allow a
    15-minute grace period from our agreed pick up / return time, but beyond that we reserve the right to void the trip or subject to availability, charge additional overtime rate. The overtime rate that will be charged is as specified below. Rates are for each hour or part thereof according to the vehicle type supplied:
  • 16-Seater Party Bus – £175/hr
  • 6-Seater Landjet – £100/hr

Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a 5% surcharge on the transaction amount.

  1. b) Damages

    We reserve the right to charge the customer a minimum of £100 for any damage to or soiling of the party bus or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a 5% surcharge on the transaction amount. Where the cost of rectification or repair may, in the view of the driver, exceed £100, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition. Smashed, missing or broken glasses will be charged at £10 per glass

CANCELLATION OF BOOKING

All bookings are confirmed by a NON REFUNDABLE DEPOSIT. This means that in the unlikely event of a cancellation, your deposit will not be refunded. We reserve the right to hold your payment details until the booking is completed. We reserve the right to hold your payment details to take payment of the full balance if a confirmed booking is cancelled two weeks prior to the date of the booking, excluding any major sporting event where payment of the full balance will be taken if a cancellation occurs 1 month before the date of hire.

LOST PROPERTY

Unfortunately, we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.

VEHICLE BREAKDOWN

We operate a large fleet of vehicles which are maintained to a high standard. In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

TERMINATION OF HIRE

We reserve the right to terminate the hire immediately if customers are drunk, unruly, a danger to the driver or cause damage to the vehicle.

VEHICLE DAMAGE

Customers are responsible for the cost of rectification of any damage to vehicle caused by them.

GRACE PERIOD

We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example: accidents, traffic, congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period. Or providing the full agreed duration of hire from the time of arrival.